Key points
- 1
1Start the resolution process early — deal with conflict like a leaking dam before it bursts.
Illustration
A dam inspector's work — pressure gauges, cracks, and controlled releases as a picture of relational pressure
- 2
2Say it — be willing to have the conversation before anger forces it, choosing between the 'forgive and forget' box and the 'fix it' box, but never the 'file it' box.
A story from life
Preacher's mother and father — his mom as a pressure cooker, his dad's 'Save yourself, friendly fire' quip
- 3
3Say it straight — speak the truth in love, with clarity, digging at least three layers deep into the 'why' so you address the real issue rather than surface symptoms.
Illustration
The compliment sandwich — a common workplace feedback practice the preacher argues obscures rather than delivers truth
A story from life
Preacher's grandson shoving his baby brother — leading to a tonal intervention at his daughter's invitation
Illustration
'Scintillate scintillate globule vivific' — a scientific paraphrase of 'Twinkle Twinkle Little Star' used to illustrate the need for clarity over complexity
- 4
4Say it soon — don't let anger fester overnight; waiting too long causes you to write a false narrative about the other person.
- 5
5Say it all — the 10 percent you hold back is where 90 percent of the problem lives; not sharing it is why many couples keep having the same fight.
“deal with the issue before it deals with you”
“The 10% you didn't share is where 90% of your problem is coming from”
- 6
6Say it supportively and selflessly — make conflict about growing together, not about winning or avoiding; love is a choice and an action, not just a feeling.
“You don't get to choose who you like, but you do get to choose who you love”
“seek to understand before you seek to be understood”
“You need to stop the battle, the fight, the conflict at its source”
Illustration
Water-on-the-table object lesson with two volunteers — demonstrating the instinct to manage damage rather than stop it at the source
A story from life
Preacher's flooded home — a burst pipe caused by a slow leak his daughter had noticed but never mentioned
Application
Pastor Bill's challenge is straightforward: stop waiting for the dam to break. The moment you sense pressure in a relationship — whether with a spouse, a child, a coworker, or a friend — that is the moment to act. Ask yourself whether something needs to be fixed or forgiven, and if it needs to be fixed, go have the conversation before anger takes over. Say it straight, with clarity about what is really going on at the deepest level. Say it soon, before you start building a story that may not even be true. Say it all, including the hard 10 percent you are tempted to hold back. And say it supportively and selflessly — not to win, not to be right, but to grow together. Love, like Jesus showed, is not just a feeling; it is a choice and an action. Do the work on yourself first, and then take the journey with the other person toward resolution.





